Shipping & Returns | helio
35% off your first order · Complimentary shipping over $75 · Made in the USA
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Shipping & Returns.

Fast to your door, and easy if it's not right.

Last updated · 2026

Where we ship

We currently ship to all 50 US states. We're not shipping internationally just yet — but we're working on it.

Processing time

Orders placed Monday through Friday are dispatched the same day whenever possible. Orders placed over the weekend go out the next business day.

Rates & timing

Tracking

You'll receive a confirmation email with tracking as soon as your order ships, so you can follow it to your door.

Our 30-day promise

If a piece doesn't earn its place, send it back within 30 days of delivery for a full refund. No forms to fill, no hoops to jump through.

How to start a return

Just reach out through our Contact page with your order number and we'll take it from there.

Refunds

Once your return is on its way, we'll process your refund to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank.

Lost or damaged in transit

If your order is lost or arrives damaged, let us know and we'll reship it, free. That's the deal.