Returns | helio
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Returns & refunds.

If it's not right, it's on us.

Last updated · 2026

Our 30-day promise

If a piece doesn't earn its place, send it back within 30 days of delivery for a full refund. No forms to fill, no hoops to jump through.

How to start a return

Just reach out through our Contact page with your order number and we'll take it from there.

Refunds

Once your return is on its way, we'll process your refund to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank.

Lost or damaged in transit

If your order is lost or arrives damaged, let us know and we'll reship it, free. That's the deal.